EXCHANGE & RETURNS

Return and exchange policy at Arrakis™
It is our honor and pleasure, dear customers, to clarify our return policy on our website.
And we wish you an enjoyable shopping experience.

The exchange and return policy in the following items:-

✦ Please attach a copy of the invoice or the order number to process the return request.

✦ Please take into consideration that we do not have direct returns "for purposes
Quality review

✦ In case you wish to return a specific product, you should
Contact us within 3 days of receiving the product, and within 2 days in the case of special offers And the discounts.

✦ The product must be in its original condition, unused, and without removing the tag or
The labels on it and the plastic product cover, without exposure to any aromatic substances.
Or washing or ironing.


✦ In case a mistake was made on our part and you received a product with a manufacturing defect, error, or deficiency, we
We will bear all the consequences of that, and therefore we are pleased to offer compensation (10% discount code).

✦ The return request will be canceled if there is no response to the delivery representative's call after more than 3 attempts.

✦ Once the return is accepted, the amount will be refunded using the same payment method within a period of 7 to 20 days, according to the policy of the purchase source.

✦In case of cancellation before the order is handed over to the shipping company, the amount will be fully refunded. However, if the shipment is canceled after the order has been executed, only the product value will be refunded, and the shipping cost will be deducted.

The consumer bears the shipping cost if they wish to return the product and deliver it to the shipping company according to each country's regulations.

✦ The return is processed within the specified around of 7-9 working days from the receipt of the shipment from the shipping company via transfer.
The bank statement from the store account


✦ Custom orders, special orders, and pre-orders are treated as final sales.



✦Return packages are the customer's responsibility until we receive them. It is recommended to take necessary precautions by using registered and trackable services when returning your package. We will not be responsible for damaged or lost items during the return delivery process.


✦If you request a refund, the original shipping fees for your order will not be refunded.

✦ If you request an exchange, the shipping fees for the new order will be waived. If we do not have stock in the size you requested for the exchange, we will refund the amount to your original payment method.